Refund policy

Easy Returns & Hassle-Free Refunds

At Orvintia, your satisfaction is our priority. If you are not completely happy with your purchase, we make it simple to return or exchange your order.

1. Eligibility

  • Items must be unused, unworn, and in their original packaging.
  • Returns must be requested within 30 days of receiving your order.
  • 2. How to Return
  • Contact our support team at supportorvintia@gmail.com to initiate a return.
  • Include your order number and reason for return.
  • Our team will guide you with easy return instructions.
  • 3. Refunds

  • Once your return is received and inspected, we will notify you of the approval.

  • Refunds will be processed to your original payment method within 5–7 business days.

4. Exchanges

  • If you prefer an exchange, we will happily replace your item with the same product or assist you in choosing another.
  • Any price differences will be adjusted at checkout.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the product is defective or we shipped the wrong item.

6. Damaged or Wrong Items

  • If your order arrives damaged, defective, or incorrect, please contact us immediately.
  • We will provide a full refund or replacement at no extra cost.
  • Your satisfaction is our promise β€” shop with confidence!